Focus Technology Solutions

Frequently Asked Questions

Do you perform support on an as needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. Having said that, we do offer remedial "break/fix" professional services on a time and material "best availability basis."

What does your Flat Fee service Include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications (8:30AM to 5:00PM - Monday through Friday):

• Patch Management and Service Pack updates
• Anti-Virus and Anti-Spam management, updates and remediation
• Manage backups and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and internet connectivity
• Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

• Servers, PC’s, Laptops, Firewalls, Routers and Switches
• Microsoft Windows XP Pro Desktop Operating Systems
• Microsoft Office 2000, 2003 and 2007
• Microsoft Windows Server 2003 and Small Business Server 2003
• Microsoft Exchange Server 2003 and 2007
• Microsoft SQL Server 2000 and 2005
• And more

Vendor Management Services. We will manage any of your infrastructure vendors you choose. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

Benefits of our Vendor Management Services include:

• 7X24X365 Tier 1 and Tier 2 Troubleshooting
• Escalations to Tier 3 Vendor SME’s, if necessary
• Telephone and Email support
• Commercial hardware and software support
• Crisis resolution
• We manage the Vendor relationships you choose

So no matter what happens in my environment, I’ll never pay more than one Flat Fee per month?

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support, incident fees or services provided outside of 8:30AM to 5:00PM, Monday through Friday and holidays. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

What other services and solutions do you provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

• Data Center In-A-Box Foundations
• Data Disaster Recovery and Business Continuity Solutions
• Network Optimization
• Data Center Virtualization
• Microsoft Implementations, Upgrades and Migrations
• SAN/NAS infrastructures and storage implementations
• IT Plumbing

How can I get more information and get started with your Services?

Just give us a call at (603) 766-0000 and we’ll be happy to schedule an appointment with you to discuss your particular business needs.