Focus Technology Solutions Careers

IT Support Network Engineer

Job Description

The IT Network Engineers are responsible for the monitoring and support of the LAN/WAN infrastructures for our managed services clients, while also providing support for our clients Windows & Application environments on an as-needed basis. The majority of support is done via phone and remote access; with dispatch to client premise when necessary. Pager rotation coverage is a requirement and provides supplemental compensation.

Main Responsibilities

  • Use advanced concepts, configurations and management tools to provide 24x7x365 monitoring , alert notification and problem resolution
  • Conduct research and provide all levels of support for issues pertaining to client’s IT infrastructure
  • Plan & Design network upgrades and additions
  • Required to be part of after-hours pager rotation
  • Develop, implement and maintain alert notification policies and procedures
  • Develop, implement and maintain client documentation as it relates to network configuration
  • Interact with Vendors for problem resolution and to help develop and implement new monitoring solutions

Requirements

  • Qualifications include an associates degree or equivalent experience in Information Systems/Technology (3 years of LAN/WAN experience)
  • CCNA Certification preferred
  • Must be detailed oriented and willing to work as part of a team
  • Must be customer service oriented to provide the highest level of customer satisfaction
  • Strong troubleshooting, research and communications skills are required
  • Ability to multitask on multiple clients needs is required
  • Experience with Cisco Catalyst Switches, PIX/ASA Firewalls, Wireless and Routers
  • Experience with BGP and OSPF protocols
  • Experience with device monitoring/management via SNMP

The following certifications and/or experience are considered a plus in our selection process:

  • Cisco CCNP or Specialists Certification’s
  • All Microsoft Certifications
  • Microsoft Visio
  • Citrix Presentation/Xen Server

 

Please respond with a cover note and a copy of your resume to:

hr@focustsi.com

 
Direct Capital has been working with Focus for over five years as trusted and dependable provider of IT consulting and solutions. During that time, Focus has consistently provided knowledgeable business and technical advice and has assisted us to upgrade our email system and to provide general support for our LAN and WAN infrastructure. Our most recent project addressed deploying a consolidated SAN infrastructure for our core applications and improving our backup and recovery of critical data. Focus engineers designed and deployed a solution which increased our data storage performance and reliability and significantly improved our backup infrastructure. The disk-based backup solution which we implemented has decreased our backup windows from 72 hours down to just over 12, and has dramatically improved our restore capability. This is solution which Focus architected has positioned us well for future virtualization and DR solutions. - Rob Maciorowski Director, Infrastructure & Security, Direct Capital Corporation