Datacenter Managed Services

ProvidIng flexible solutions that enable you to select the services you need.

FLEXIBLE SOLUTIONS

Focus Technology  provides flexible solutions that enable you to select the services you need. Here is a more detailed overview of some of the services that can be included in your managed services package.

Server Monitoring

  • Hardware monitoring (system board, CPU, memory, storage, environmental, etc.)
  • Performance monitoring (CPU, disk, memory, NIC, etc.)
  • Service monitoring (DNS, DHCP, LDAP, HTTP, SMTP, etc.)
  • Event log monitoring (application, security, system, custom, etc.)
  • Microsoft active directory and group policy monitoring
  • Availability status (up/down)

Application Monitoring

  • Performance monitoring (via any Window perfmon counter)
  • Event log monitoring (Windows, custom log parsing, etc.)
  • Website availability and response time monitoring
  • Windows services monitoring
  • Network service/port monitoring
  • FocusOn storage monitoring
  • Hardware monitoring
  • Performance monitoring
  • Capacity monitoring
  • SNMP OID polling & SNMP trap receiver

Application Management

  • Comprehensive end-to-end application monitoring (Exchange, SQL, backup, etc.)
  • Service/event log monitoring
  • Website availability and response times

Monthly Reports

  • Performance Statistics
  • Website availability
  • Alert Summary

Server and Network Infrastructure Management

  • Hardware/performance monitoring
  • Proactive maintenance
  • Enhanced VMWare monitoring

End User Application Experience Monitoring

  • Simulate user/customer interaction with websites or applications
  • Identify bottlenecks impacting users or disenchanting customers
  • Pinpoint root cause faster by measuring transaction times at each step of the way
  • Proactive: become aware of slowdowns before customers complain
  • Quarterly trending reports – project future expansion needs
  • True indication of app/service availability, unlike simple ping tests

Service Level Agreement Monitoring

  • Consultation to define and fine-tune SLA metrics
  • Live online dashboard showing component availability/compliance with SLA
  • Measure and prove uptime SLAs with monthly compliance reports
  • At-a-glance awareness of component(s) impacting SLA for faster resolution
  • Complex, tailored SLAs with custom weighting, intervals, and more, by individual components
  • Supports multi-tiered SLAs – grouped or tiered SLAs (aka cascading SLAs)

Network Monitoring

  • Hardware monitoring (system board, CPU, memory, storage, environmental, etc.)
  • Performance monitoring (CPU, disk, memory, NIC, etc.)
  • Service monitoring (DNS, DHCP, LDAP, HTTP, SMTP, etc.)
  • Event log monitoring (application, security, system, custom, etc.)
  • Microsoft active directory and group policy monitoring
  • Availability status (up/down)

Vendor Management

  • FocusOn team works deals directly with vendors for you
  • Warranty claims
  • Additional troubleshooting steps required by vendors
  • Outage reporting

Bi-Annual Health Checks

  • FocusOn Bi-Annual report review
  • Alert/support usage analysis
  • Open forum

These are just a sample of the managed services we can provide. Please contact us below for more information, or to discuss additional service needs that are not on this list.

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