Provides our clients a central point to receive help on various computer issues.
The Focus Help Desk is an information and assistance resource that helps our clients troubleshoot problems with computers and applications. Our help desk provides support to customers via a toll-free number, website and/or e-mail.
Our Help Desk has several functions. It provides our clients a central point to receive help on various computer issues. If the issue needs to be escalated, it will be dispatched to a second level.
Many of our clients have begun to recognize the real value of our Help Desk because of our proactive response to user issues. Help Desk’s unique ability to communicate daily with numerous clients allows us to closely monitor the user environment for issues and technical problems to the client’s satisfaction.